Items ship roughly a week after the government-mandated COVID-19 closure is lifted.
We calculate shipping charges based on your location, the total weight of your order, and the number of boxes in the order. While shopping our store, you'll be able to enter your ZIP code and state to find out your your shipping cost at any point, without entering your credit card information. Most shipments go out via Ground; if you order a whole bunch of stuff, there's a chance it'll go out via FedEx Freight or a similar freight carrier.
Please note: All orders going to Canada will have a $25 customs/brokerage fee added to the total after the sale.
We collect sales tax on orders shipped to or picked up in Pennsylvania, our home state. We also collect the GST portion of the HST from all Canadian customers. (The PST portion will come as a separate bill.)
We accept Visa, MasterCard, Discover, American Express, and PayPal.
If you need to cancel or change your order, email us right away at Tdavis@profabsolutionsllc.com. If we haven't prepared your order by the time we talk with you or pick up your message, you can cancel any part of your order without any fee. However, if we're already in the middle of preparing your order, we may have to charge a 25% cancellation fee, depending on what you ordered and where we are in the process of preparing it.
No order is cancellable after it enters the shipping process.
Tread-Ware orders usually leave our facilities in central Pennsylvania within five business days from the date of order.
When your order ships, you'll get a shipping confirmation email from us with a link to your tracking info. Transit time via ground shipping ranges from one to five additional business days depending on where you are.
If the above information leaves you unsure whether you'll be able to get your diamond plate in time, please email us at Tdavis@profabsolutionsllc.com.
We guarantee that any purchases made at Tread-Ware will arrive in proper condition. However, fulfilling that guarantee in the unlikely case you do receive damaged goods depends on you. Please open and inspect your order before signing for it. We never ship damaged product, but occasionally the carrier will have an accident on their way to your door. If your shipment is damaged, please refuse the package and email us ASAP at Tdavis@profabsolutionsllc.com with digital photos of the damage.
If you happen to live in central Pennsylvania or will be passing through, you're welcome to pick up your order if you'd like. Just email us at Tdavis@profabsolutionsllc.com immediately after placing your order so we can refund you the shipping charge and give you directions. Please be advised, however, that we're not a brick and mortar store in any way, so you won't be able to come here to browse or shop.
Sorry, but we are not able to process international orders through our online store.
If for some reason you want to return a product, please email us within five business days of receiving it. Your return will be subject to a 25% restocking fee. Shipping will be your responsibility, although we can schedule pick-up for you.
Did we miss something? If you have a question or concern that isn't answered here or on our FAQs page, please email us at Tdavis@profabsolutionsllc.com